Service Product Expert

Managing a service product throughout its entire life cycle. This involves creating comprehensive technical documents and training programs, as well as facilitating communication between internal departments to ensure accurate execution of product services and processes. The role also focuses on ensuring the profitability and market success of the service, requiring collaboration with various organizational groups and proactive problem-solving to preempt potential issues and provide effective solutions.

·      Provide support to company subsidiaries, service department, distributors, and service recondition center

·      Prepare technical documentation: product descriptions, service manuals, spare parts lists, technical Notes and training programs

·      Manage and analyze the product service activity from profit and loss aspects, and ensures management of a profitable service in the marketplace

·      Develops pricing and pricing changes and manages tariff updates in partnership with After-Sale and Finance.

·      Interfaces between the field and various organizational groups like Engineering, R&D, Planning, Financial Controls/Management Accounting, Sales, Marketing, etc.

·      Leads regularly scheduled meetings focused on system and operational solutions for failures, product changes, and new product development.

·      Implement and integrate new products and new processes with service field teams and subsidiaries

·      Define service processes, spare parts, tools, and testing criteria

·      Training-lead frontal classroom training courses including theory and hands-on sessions

·      Track faults and malfunctions, perform technical investigations, and apply conclusions

·      Execute global service and control policy and maintain compliance with company policies and procedures