Account Manager
About The Position
- Provide customer care support for the EMEA region, including full processes of pre-sales, after-sales and service.
- Handle orders, refunds, and supply of service and sales items, while managing service tasks such as invoices, quotes, email support, phone support, and maintenance sales.
- Establish and coordinate strong relationships with operational teams in Israel and local distributors.
- Serve as the focal point for all customer care sales coordination, ensuring excellent customer experience.
- Collaborate closely with finance, logistics, and other teams as required.
- Deliver accurate reports to the Lumenis senior management team at HQ.
- Manage all data processing on SAP, Servicemax, and Salesforce (ERP & CRM).
- Administer service contracts, including booking and billing.
Requirements
- Fluency in English is a must. Any additional European language – a substantial advantage.
- At least 2 years of proven experience in Customer care/ Customer support.
- Proficiency in Microsoft Office 365.
- Strong communication and organizational skills.
- Ability to work under pressure and prioritize tasks assertively.
- Bachelor's degree (advantageous).
- Familiarity with SAP and Salesforce (advantageous).
Apply for this position
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